Information for Patients and Visitors
At UofL Hospital, our goal is to provide you the highest quality medical care available, delivered by a compassionate, knowledgeable staff — and to ensure that your experience with us is as worry-free as possible too.
Our friendly guest information staff is available to locate patients’ rooms for family and guests, escort patients to areas for outpatient tests and answer your questions related to the hospital or assist with hotel, dining and transportation questions.
All of our services are designed with the goal of providing you and your loved ones what you need to make your UofL Hospital experience a great one.
Our lobby staff members are here to serve you Monday through Friday from 6 a.m. to 7 p.m.
At UofL Hospital, spiritual support is available to patients and their families 24 hours a day. The Chaplaincy is an interfaith department that provides spiritual care for patients, families and staff of all faiths and for those with no specific religious affiliation. If you are part of a faith community, chaplains do not take the place of your own clergy; they provide additional spiritual support and resources while you are in the hospital.
As the region’s only Level 1 Trauma Center, our patients, and consequently their families, tend to face more serious medical issues. Trauma happens suddenly and does not discriminate. We recognize that in times of sudden crisis, our patients and their families will need emotional and spiritual support while highly skilled physicians tend to their medical needs. UofL Hospital Chaplains are on-call 24 hours a day to assist families in their time of need.
As an academic medical center, UofL Hospital and UofL Brown Cancer Center practice a multidisciplinary approach to medicine. Our chaplains are an important part of our multidisciplinary teams, working closely with nurses, physicians and social workers to make sure patient and family needs are met.
Our chaplaincy staff is board-certified and provides care with commitment to an interfaith approach.
Contact a Chaplain at 502-562-4114.
The following are examples of when you may want to call a chaplain:
• Anxious about your condition
• Anticipating surgery
• Receive bad news
• Face difficult decisions
• Have a spiritual question
• Want someone to pray with you
• Want to receive a sacrament
• Struggling with the meaning of your illness
• Grieving over a loss
• Having trouble sorting out your feelings
The Role of a Chaplain
• Provide spiritual support
• Provide grief counseling
• Build on the resources of your faith
• Give a listening ear
• Offer a prayer
• Provide or arrange for sacraments and spiritual rituals
• Assess and respond to spiritual and emotional distress
• Contact your own clergy person at your request
When faced with times of illness, crisis or stress, people often draw closer to their spiritual side. A chaplain has a sacred opportunity to minister to people during these times.
With this responsibility, we endeavor to:
• Respect the dignity and privacy of the patient, family and staff.
• Be caring listeners who have been trained to help with the special needs of a hospital patient, family member or staff.
• Work with the healthcare team so that the spiritual needs, as well as medical needs are addressed.
The hospital Chapel is located on the second floor and is open 24 hours a day for meditation, prayer or quiet reflection.
If you would like to submit a prayer request to the chaplaincy staff, you may enter a prayer on the cards provided in the Chapel.
Patio Cafe is operated by Sodexo USA. Sodexo is the worldwide leader in Quality of Life Services. Patio Cafe is open seven days a week and is located in the basement of the Ambulatory Care Building.
• Breakfast: 6:30 a.m. - 10 a.m.
• Lunch:11 a.m. - 2 p.m.
• Dinner: 4 p.m. - 6 p.m.
Outtakes offers salads, sandwiches and wraps that are made fresh daily, as well as pre-packaged snacks, premium Starbucks® coffee, tea and bottled beverages. Greeting cards are also available for purchase.
The Outtakes Shop is located in the lobby of UofL Hospital.
Monday through Friday
7:30 a.m. – 6 p.m.
Saturday & Sunday
9 a.m. – 3 p.m.
Panera To Go
Panera To Go is located in the lobby of the UofL Physicians Outpatient Center, 401 E. Chestnut St. It is also available for delivery and rapid pick up.
UofL Hospital proudly serves Starbucks. The café serves coffee, tea, specialty drinks and has a selection of bakery items.
It’s open Monday-Friday from 6:30 a.m.-2:30 p.m. The café is just inside the main lobby of UofL Hospital.
For ready cash, there is a Republic Bank ATM machine in the hospital lobby, immediately to the right of Outtakes.
A Meta Bank ATM is located in the basement of the Ambulatory Care Building, near the cafeteria and main elevators.
Patient rooms can be called directly by dialing 502-562-4(XYZ) where XYZ is the three-digit room number.
Stay connected during your visit to UofL Hospital. Free wireless internet service is available to our patients, families, and guests. To obtain access to University of Louisville Hospital’s public Wi-Fi, please request the password from a member of our hospital staff.
Telephonic interpretation services are now available for patients calling UofL Hospital!
The Direct Response program provided by LanguageLine allows Limited English Proficient (LEP) patients to make phone calls to UofL Hospital with a qualified medical interpreter on the line. Each language has a corresponding 800 number that will connect LEP callers to an interpreter and then to the hospital operator, allowing LEP patients to speak directly with providers over the phone.
Contact the Language Services Department for a Direct Response card set so that your clinic staff may hand out appointment cards designed for speakers of each language.