Your Health Care Experience

UofL Hospital is committed to providing an excellent health care experience. All hospital team members have a responsibility to resolve patient and/or family concerns, and have been empowered to do so. We believe all patients have the right to voice concerns and ask questions about they care they receive without being afraid their care will be affected.

If you have a complaint, discuss it with the staff member who is working with you. If that person is unable to address your complaint, please ask to speak with the director or clinical manager of the unit. If they cannot help you, contact our Patient and Family Relations Department at 502-562-3775.

To file a formal grievance, send a letter stating your concerns to the address below. Please state in your letter that you are filing a formal grievance and include specific details regarding your concern.

Patient and Family Relations Department
UofL Hospital
530 S. Jackson St.
Louisville, KY 40202

If you wish to file a formal grievance by phone, contact the Patient and Family Relations Department at 502-562-3775. A specialist will document your concerns, and an investigation will take place. You will receive a follow-up phone call or letter from a staff member regarding the results of our internal investigation. Emergent concerns are addressed immediately.

If you prefer, you may also contact:

The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
1-800-994-6610
complaint@jointcommission.org

Kentucky Cabinet of Health Services
Office of the Inspector General
Division of Licensing and Regulations
908 West Broadway
Louisville, KY 40202
502-595-4079